“Acceptable Use Policy” Snap Surveys Online Survey Services Acceptable Use Policy, available at https://www.snapsurveys.com/survey-software/acceptable-use-policy-uk/ (for agreements with Snap Surveys Limited) and https://www.snapsurveys.com/survey-software/acceptable-use-policy-us/ (for agreements with Snap Surveys NH, Inc.);
“Portal” means the Snap Surveys Portal, which is made available by Snap Surveys to Users to enable the secure transfer of messages and files between the User and Snap Surveys;
“Portal Account” the account set up for a User by Snap Surveys, to enable use of the Portal;
“Snap Surveys” the relevant Snap Surveys entity as described in clause 7;
“Software” any software associated with the Portal;
“User” means a user authorised by Snap Surveys to use the Portal in accordance with clause 2.2;
“User Content” the content and documents uploaded by the User to the Portal.
2. REGISTRATION FOR AND USE OF THE PORTAL
2.2 Potential users wishing to use the Portal must complete the Portal registration form. Where Snap Surveys subsequently authorises the use of the Portal by that potential user and sets up a Portal Account for their use, they become a User.
2.3 The Portal is for use solely to transmit messages and files between the User and Snap Surveys. It is not intended for use as a location to store such files and messages and the User is encouraged to download and delete such messages and files as soon as practicable. The User acknowledges that messages and files uploaded to the Portal will be deleted periodically by Snap Surveys in its discretion.
2.4 The User acknowledges that all intellectual property rights in the Portal and the Software belong to Snap Surveys and/or its licensors. The User shall not:
(a) except as permitted by law:
(i) attempt to copy, adapt, alter, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit or distribute all or any part of the Software in any form or media or by any means; or
(ii) attempt to decompile, disassemble, reverse engineer or otherwise reduce to human perceivable form all or any part of the Software; or
(iii) combine the Software with other software.
2.5 Only Users may use the Portal. Portal Accounts may not be shared or used by more than one individual, and are not transferable. Users are responsible for all access to and activity occurring in their Portal Account, and must ensure that they keep the password for their Portal Account confidential.
2.6 All use of the Portal shall comply with sections 1 and 2 of the Acceptable Use Policy, with the Portal being deemed an Online Survey Service, as such term is defined in the Acceptable Use Policy.
2.7 The User acknowledges that:
(a) Snap Surveys makes no guarantees as to availability of the Portal and has the right to restrict access to the Portal at any time where Snap Surveys believes that this is necessary;
(b) the User shall be responsible for arranging and maintaining its network connections and telecommunications links from its systems to the Portal, and shall be responsible for all problems, delays, delivery failures and all other loss or damage arising from or relating to the User’s network connections or telecommunications links;
(c) Snap Surveys is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the User acknowledges that the Portal may be subject to limitations, delays and other problems inherent in the use of such communications facilities; and
(d) the messages and files shared to the Portal will be transmitted over the internet, which by its nature is, even when encrypted, never completely secure.
3. USER CONTENT
3.1 The User grants Snap Surveys a right to use, host and store all User Content uploaded to the Portal solely to the extent necessary to enable Snap Surveys to provide the relevant services to the User.
4. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
(a) death or personal injury caused by Snap Surveys’ negligence; or
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited by law.
5. SUSPENSION AND TERMINATION
7. SNAP SURVEYS ENTITY, GOVERNING LAW AND JURISDICTION
7.1 Where the User is based in the EEA:
7.2 Where the User is based outside of the EEA:
Snap Surveys Limited
Registered Office: 5 Mead Court, Cooper Road, Thornbury, Bristol BS35 3UW, UK
Company number: 01672722
VAT number: 449225047
Telephone: +44 (0)1454 280800
Snap Surveys NH, Inc.
Address: One New Hampshire Ave Suite 125, Portsmouth, NH 03801, USA
Telephone: (603) 610-8700
Last Updated: 29 March 2022. Effective: 12 April 2022.
For the previous version of these Terms, please click here.